Our Responsibility

Lohan Slot Responsible Gaming – Safe Entertainment for All Malaysian Players

Lohan Slot believes that entertainment should be enjoyable, not a burden. We provide self-control tools, responsible gaming guidance, and full support to ensure your gaming experience remains positive and within your control.

Lohan Slot's Commitment
Deposit limits can be set by you according to your own budget
Self-exclusion options from 1 day to permanent
24/7 support in Bahasa Malaysia for players who need assistance
Absolute prohibition for players under 18 years of age
Monitoring of play patterns to detect at-risk behaviour
Our Principles
Lohan Slot Believes Entertainment Should Always Stay Fun

Responsible gaming is more than a slogan — it shapes every aspect of how we build the Lohan Slot platform

Bet Within Your Means

Responsible gaming means only spending money you can afford to lose for entertainment. At Lohan Slot, we encourage you to set a monthly play budget and stick to it — just like any other entertainment expense such as movies or karaoke.

Manage Your Play Time

Time flies quickly when you're spinning slots or watching live Sports Betting. Lohan Slot provides session time reminders and session time limit tools to ensure you don't spend more time than you planned.

Entertainment, Not a Solution

Games at Lohan Slot — whether slots, baccarat, or EPL Sports Betting — is purely for entertainment. It is not a solution to financial problems or life's pressures. Only play with a clear head and a positive mindset.

Family First

Don't let your gaming activity at Lohan Slot affect your time with family or your daily responsibilities. If gaming starts to interfere with your relationships, work, or health, that is a clear signal that you need to take a break and seek help.

Losses Are Part of the Game

Every game has a house edge. Chasing losses by betting more is one of the most dangerous warning signs of a gambling problem. At Lohan Slot, we encourage you to accept losses as the cost of entertainment and to stop when needed.

Seek Help Without Shame

Problem gambling is a serious health issue that can affect anyone. At Lohan Slot, we don't judge — we help. If you or someone you care about needs support, reach out to us and we will help you find a way forward.

Understanding Responsible Gaming
What Is Responsible Gaming & Why Does It Matter?

Responsible gaming means enjoying gambling — whether playing slots, live baccarat, or placing bets on Malaysia Super League matches or BWF badminton — purely as a form of entertainment, with full control over the time and money you spend.

Lohan Slot takes this responsibility very seriously. As Malaysia's trusted online entertainment platform, we recognise that a small number of players may struggle to keep their gaming habits in check. That's why we invest in the tools, resources, and support needed to help every member play in a healthy and responsible way.

What Are the Signs of a Gambling Problem?

Gambling problems develop gradually and often go unnoticed in the early stages. Recognising the early warning signs is the single most important first step. Lohan Slot wants you to be aware that you may have a problem if you start experiencing any of the following:

  • Increasing the size of bets to achieve the same level of excitement as before
  • Attempting to "chase losses" by making additional deposits after losing — using Touch 'n Go, GrabPay, or DuitNow repeatedly within a short period
  • Lying to family or friends about gambling activity or the amount of money spent
  • Borrowing money or dipping into emergency savings to place bets
  • Feeling restless, irritable, or unable to sleep when not playing
  • Neglecting work, family, or other responsibilities due to playing
  • Has tried to stop but failed to do so on multiple occasions
  • Thinking about gambling almost all the time

If you identify with two or more of the signs above, we encourage you to make use of the self-control tools available at Lohan Slot immediately or by contacting our support team. Seeking help early is far better than waiting for the problem to become more serious.

Child & Minor Protection

Lohan Slot enforces a zero-tolerance policy on platform use by anyone under 18 years of age. This goes beyond a legal requirement — it is our moral responsibility. We apply multiple layers of age verification, including Malaysian phone number confirmation and identity document checks for withdrawals above a certain amount.

If you have children at home who share the same device as you, we recommend taking a few extra precautions: use a different password for your account Lohan Slot make sure you log out after every session, and consider using parental control software to block access to gambling sites on devices used by children.

If you suspect a minor is using an account Lohan Slot — whether your own account or someone else's — please contact us immediately at support@lohanslot.im. We will investigate and take prompt action.

⚠️
Important ReminderNever borrow money to gamble. If you find yourself using bill money, savings, or borrowing from others to make a deposit at Lohan Slot, please contact us immediately.
Malaysia HelplineThe Counselling and Mental Health of the Family Board of Malaysia (CALM Malaysia) can be contacted for gambling-related support. Please reach out to the Lohan Slot support team for further information.
Always Keep in MindWinnings are never guaranteed in any game. Every bet carries the risk of loss. Only play with disposable money that you can afford to lose entirely.
Self-Control Tools
Responsible Gaming Tools at Lohan Slot

All these tools are available free of charge to all Lohan Slot members and can be activated instantly through your account

💰
Deposit Limits

Set daily, weekly, or monthly deposit limits based on your entertainment budget. Once a limit is reached, the system will automatically block any further deposits until the next limit period begins. Limits can be lowered immediately but require 24 hours to increase.

✓ Available in account settings
📉
Loss Limit

On top of deposit limits, you can set a maximum loss limit for a given period. For example, if your weekly loss limit is RM200 and you reach that amount, the platform will block all betting activity until the following week. This helps prevent unplanned losses from mounting up.

✓ Configurable by duration
⏱️
Session Time Limit

Set a maximum session duration for your play time. Once your session reaches the limit you've set, the system will display a warning and offer you the option to log out automatically. This helps ensure your slots or Live Casino sessions don't run on longer than you realise.

✓ Automatic pop-up notifications
🔔
Play Time Reminder

Enable periodic reminders that pop up during your play session to let you know how long you have been playing. These reminders can be set at every 30 minutes, 1 hour, or 2 hours. They act as a "tap on the shoulder" to remind you that time passes quickly when playing slots or watching Sports Betting.

✓ Customisable time intervals
🌙
Temporary Self-Exclusion

Need a short break? Activate a temporary self-exclusion for 1 day, 3 days, 7 days, 14 days, or 30 days. During the break period, your account will be blocked from all betting and deposit activity. Your account balance remains safe and will be returned upon request.

✓ Takes effect immediately and cannot be cancelled early
🚫
Permanent Self-Exclusion

If you decide to stop completely, Lohan Slot offers long-term self-exclusion options of 6 months, 1 year, 5 years, or permanently. During this period, you will not be able to log in, and all marketing communications from us will be suspended. Any remaining balance will be returned to you.

✓ Contact support to activate

Lohan Slot Self-Control Tools Summary

Control Tools Duration Options Active Time Early Cancellation? How to Activate
Deposit Limits Daily / Weekly / Monthly Immediately No (decrease) Account Settings
Loss Limit Daily / Weekly / Monthly Immediately No (decrease) Account Settings
Session Time Limit 30 min / 1 hour / 2 hours / 4 hours Next session Yes Account Settings
Temporary Break 1 / 3 / 7 / 14 / 30 days Immediately No Account Settings
Permanent Self-Exclusion 6 months / 1 / 5 years / Permanently Immediately No Customer Support
Step-by-Step Guide
How to Activate Self-Control Tools at Lohan Slot

Simple, fast, and done entirely on your own in under 2 minutes

1
Log In to Your Lohan Slot Account

Open lohanslot.im in your browser and log in using your phone number and password. If you don't have an account yet, registering for free takes just 2 minutes.

2
Go to Account Settings

Click your profile picture in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.

3
Choose Your Preferred Control Tool

You will see all available self-control tools. Choose from deposit limits, loss limits, session time limits, or a temporary break — whichever suits your needs.

4
Set Your Limit and Confirm

Enter your desired limit value (e.g. daily deposit limit RM100) and click "Confirm". The limit takes effect immediately and a confirmation notification will be sent to your phone number.

5
Contact Support If You Need Help

The Lohan Slot support team is available 24/7 via live chat to assist you with any difficulties or to help you activate a long-term self-exclusion.

Check Yourself
Are You Playing Responsibly?

Answer these quick questions to assess your own gaming habits

Responsible Gaming Self-Assessment Test

Tick the box if the statement has been true for you in the past 30 days

FAQ
Frequently Asked Questions About Responsible Gaming

Honest answers to the most frequently asked questions by Malaysian players about responsible gaming

The most obvious warning signs include: chasing losses by betting more, lying to loved ones about your gaming activity, using bill money or savings to gamble, feeling restless or anxious when not playing, and being unable to stop despite repeated attempts. If you recognise two or more of these signs in yourself, please use the self-exclusion tool on Lohan Slot or contact our support team immediately.

No. This is an intentional design feature. Once you activate a self-exclusion at Lohan Slot — whether for 1 day, 7 days, or longer — it cannot be cancelled before the period ends. This ensures the protection tool works as intended. We understand this may feel frustrating at times, but it is ultimately for your own good.

The funds in your Lohan Slot account remain safe throughout your self-exclusion period. You may request a withdrawal of your balance at any time during the break — only betting activity and new deposits are restricted. Withdrawals will be processed as normal within 5–15 minutes to your original payment method (Touch 'n Go, GrabPay, DuitNow, or others).

No. Lohan Slot will not send any marketing communications, bonus offers, or return invitations to members who are currently under a self-exclusion period. Once the exclusion period ends, you will need to actively contact our support team if you wish to resume using your account. We will not take any action to encourage you to return to playing.

Every Lohan Slot account is individual, and deposit limits can only be set by the account holder themselves. However, if you are concerned about a family member who may have a gambling problem, you are welcome to contact our support team confidentially for guidance on how to help them. We have resources and guidance available for families and friends of those affected by problem gambling.
Play Responsibly

The Best Entertainment Starts with Self-Control

Join 250,000+ Malaysian players who enjoy entertainment at Lohan Slot the responsible way. Register for free, set your limits, and enjoy a safe and fun gaming experience.

Deposit limits are self-set
Self-exclusion available 24/7
Support in Bahasa Malaysia
18+ only, no exceptions

Need immediate help? Contact the Lohan Slot support team 24/7 via live chat or email at support@lohanslot.im. We'll help you activate the self-control tools or provide information on professional support resources available in Malaysia.

Bahasa Melayu